Personalization and AI may be buzzwords, but what do they actually look like in practice? In this interactive Q&A, leaders from Deloitte Digital will unpack what personalization really means today. From creative storytelling to data-driven targeting, and from hype to hands-on use cases, the panel will share how AI is shaping customer engagement strategies across industries. You can anticipate candid discussion, practical frameworks, and audience Q&A that will bring clarity to a complex space.